We want your Fixero tools to arrive complete and in good condition. If there is a problem with your order, contact us as soon as possible.
Damaged or Missing Items
If an item arrives damaged or incomplete, send your order number, photos of the package, and photos of the product. We will review the case and offer a replacement, partial refund, or another reasonable solution.
Return Window
Return eligibility depends on product condition, delivery status, and reason for return. Tools should be unused, complete, and in the original packaging when possible.
Non-returnable Cases
Used items, items damaged by misuse, incomplete items, or heavily worn items may not qualify for return.
Refunds
Approved refunds are processed to the original payment method when available. Processing time depends on the payment provider.
